SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Divinara (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Transitioning to this new litter box requires some patience, especially with older cats. The included tips on how to get your cat to use the new box are quite helpful. I'd advise against the cardboard trays as they tend to absorb urine. Opting for the plastic reusable tray is a better choice. Regarding the litter, the blue crystals provided are decent but don't last as long as expected, especially for cats that urinate frequently. I've found pretty litter to be more absorbent and effective in odor control. Regular clean-up is still necessary, and litter mats can help minimize tracking. Overall, the maintenance is much simpler compared to traditional clay litter, and using pretty litter doesn't leave an unpleasant smell in the vacuum.
I recently adopted two sister cats and was concerned about dealing with litter boxes. However, this litter box has been a fantastic solution. There's no smell, no dust, and best of all, no scooping! It's incredibly efficient and worth the investment. Although I initially received a used product missing parts, Amazon's customer service was excellent in resolving the issue. I'm considering switching to reusable plastic or stainless steel trays with bags of crystals to save money in the long run. The cats have taken to it surprisingly well, making it seem like there aren't even cats in the house!
As a lifelong cat owner, transitioning to this PetSafe automatic litter box has been nothing short of a revelation. The convenience it offers, especially with two cats, is a game-changer. The crystal litter, which replaces traditional options, desiccates waste effectively. While there's an occasional need to manually intervene when the rake gets stuck, the overall experience is much cleaner and more sanitary. The disposable boxes, though somewhat pricey, are worth it for the odor control and ease of disposal. The process of changing boxes is simple, and the plastic lid is easy to clean. This litter box has eliminated the typical litter smell from my home, making it a refreshing change. I'm even considering a second unit in anticipation of my rescue cat's kittens. While not ideal for tiny kittens, it's an excellent choice for adult cats.
Purchased as a gift for my son's new cat, this litter box has been a great help. While the included litter doesn't last as long as advertised due to the cat's frequent use, it's a convenient alternative to constant scooping. Choosing different litter or better cat food might extend the litter's lifespan.
Weeks in, there's no smell or other issues. It's a significant improvement over regular litter boxes and comes highly recommended.
After trying various automatic litter boxes that scared my cats, this one has been a success. Both my cats now exclusively use it, and I'm relieved to have found a solution that works for them. I'm hopeful it will continue to be effective in the long run.
Two years on, this litter box has proven to be the perfect solution for my finicky cat. The automatic cleaning feature means she always has a clean box, which is essential for her. Gradually, I plan to replace all my regular boxes with these, despite the cost, for the convenience they offer.
Compared to traditional litter boxes, this one saves me a significant amount of time. I also use the reusable tray, which has been effective.
This litter box has shifted the power dynamics in my home, relieving me of the tedious task of handling cat waste. It's a liberating addition to my household.
The ease of use and cleaning of this litter box is remarkable. My cat is fascinated by its self-cleaning mechanism, often watching and interacting with it. The process of disposing of the used litter is straightforward and mess-free, making it a worthwhile investment.
This product has been a delight, with my cats showing more interest than fear. The key is to regularly clean the trap, at least once a week. Investing in the forever litter tray has proven to be cost-effective, especially with two cats, extending the litter's lifespan to three weeks or a month. It's a time and money saver.
Transitioning to this litter box requires patience, especially with older cats. The cardboard trays absorb urine, so the plastic reusable one is a better choice. While the blue litter provided is adequate, I found pretty litter to be more effective in odor control and absorption. Regular cleaning and litter management are still needed, but this box makes the process easier.
The high cost of self-cleaning litter boxes had me hesitant, but this model has been a great success, especially with two cats. The crystal litter minimizes tracking, and changing the trays once a week has been manageable. The refill trays' cost is offset by the overall convenience and effectiveness of the box.
Despite initial skepticism fueled by mixed reviews, this litter box has exceeded my expectations. The convenience it brings to the task I dread the most is truly transformative. I'm extremely satisfied with this purchase, and grateful for the helpful reviews that guided my decision.
Transitioning to these litter boxes for my numerous cats is an ongoing process, but it's made dealing with litter much simpler.
This tray is excellent.
This litter box is a hit with my picky and demanding cats. While overpriced and not as hands-off as marketed, it's still a product I would recommend.
By following instructions to gradually introduce our cat to the new box, the transition only took a couple of days. It's generally quiet, though we do need to empty the trays more frequently than advertised, mainly due to ammonia odors. Stirring the crystals daily helps, and purchasing just the crystals separately has proven cost-effective, reducing the need for new trays.
Initially, I was delighted with this litter box for one cat, but after getting a second, more enthusiastic digger kitten, the experience changed. The reusable tray liner was destroyed by the kitten, and the tray became stained and smelly. Clean litter gets mixed with waste in the end tray, leading to wastage of expensive litter and a lingering smell. It's great for a single, non-digging cat, but for multiple cats or diggers, it might not be the best investment.
After years of using a jumbo high-sided box with various types of litter, I decided to try this more affordable option over the $600 Litter Robot. With two cats, I only need to change the litter every 10 days or so. The disposable trays are costly, but buying them in bulk online helps save money. Despite some litter tracking, the overall convenience and cost savings make it a worthwhile investment.
Having 5 cats, I now own 2 of these larger-sized boxes. They eliminate the need for scooping, much to the relief of my cats and myself. I'm absolutely thrilled with this purchase.
I'm on my second one of these litter boxes, and I absolutely adore them. I don’t think my cat would consider using any other type.
For its price, this automated litter box performs admirably. Its operation is so quiet that it's hardly noticeable. The crystal litter excels in absorbing urine and controlling odor. The main issue is with waste occasionally getting behind the rake, which tends to get dirty, but otherwise, it functions well.
This litter box is fantastic! The absence of smell is a major plus point. It’s a great addition to any cat owner's home.
Assembling this litter box was quite a task. It arrived with a sifter/rake, surrounded by a substantial amount of cardboard, which was difficult to remove. The need for a box cutter might be unique to my experience. The litter box comes with a helpful instruction manual and a guide to its various lights and buttons. Despite being larger than expected, it doesn’t dominate the room and is manageable in weight, both with and without litter.
Upgrading to the stainless steel tray for my self-cleaning litter box was transformative. Not only does it offer superior odor control and durability, but it also proves to be a cost-effective alternative to disposable trays, resulting in notable savings. It's an essential addition for maintaining a cleaner, fresher litter box affordably.
Opting for this automatic cat litter box instead of the Litter Robot 4 was a practical choice. The transition to crystal litter has effectively combated odors, lasting about 15-20 days for my single cat. It functions quietly and precisely, and my cat adapted to it without any issues. Cleaning it is straightforward, though the refill litter trays are somewhat pricey. Fortunately, they offer reusable trays as a cost-saving alternative. Overall, it's an excellent option for effortless cat care.
This product doesn't completely eliminate odors but does significantly reduce them. The claim of cleaning it once a month seems a bit exaggerated; it's more like once a week. Nonetheless, it's far superior to traditional cat boxes in terms of convenience, cleanliness, and ease of maintenance.
I was doubtful this litter box would last for my 10-day trip, but it worked perfectly. There was no mess or odor upon my return. Mixing in Arm & Hammer odor eliminator proved to be a smart move. The only downside is the need to buy special litter boxes, but overall, it's highly recommendable.
Cleaning the box can be somewhat challenging at times.
This is the cleanest, or at least the best-smelling, litter box I've ever used.
With three cats, this litter box was easy to set up and has effectively kept my house odor-free. I highly recommend it for anyone with multiple cats.
With two older cats, this litter box has been a savior, especially for the one who insists on a pristine box. The self-cleaning feature has eliminated daily cleaning and unwelcome surprises on the floor. It's working beautifully, and the self-cleaning mechanism is reliable.
I was initially skeptical about this litter box, especially with a new kitten. Surprisingly, she took to the blue litter immediately, ignoring her old litter box. It's been an astonishingly effective solution.
Perfect for my two indoor cats, this litter box is easy to clean, and I opted for a reusable tray instead of cardboard ones. The setup process is straightforward, and I recommend it.
This litter box is a boon for busy families struggling with cat litter maintenance. It functions well, and my cat appreciates always having a clean litter box. Note that it doesn’t come with a reusable base, which needs to be purchased separately.
This litter box has made living with cats significantly easier. Both of my cats adapted quickly to it. The refillable tray is a more economical choice than disposable ones, and it’s easy to manage the litter disposal and replacement.
Having bought a second one of these litter boxes, I've found it particularly useful for my cats that urinate frequently. It effectively controls odors, though the rake may miss smaller fecal pieces.
Don't be swayed by negative reviews; this litter box is fantastic. It was a perfect solution for our week-long vacation, leaving us with a clean, odor-free litter box upon return. The reusable tray is a cost-effective option, and the overall price is reasonable compared to other models.
Setting up this litter box was an amazing experience. My cat, Monty, took to it immediately, using it right in front of us, which is unusual for a cat. The automatic raking system keeps the litter box odor-free, which is a huge relief for my work environment.
Compared to my previous litter maid box, this new litter box is a marvel. Changing crystals only once a month has eliminated the unpleasant litter box smell.
Setting up this litter box was a breeze, taking less than 5 minutes. It's one of the simplest and most ingenious inventions I've encountered, and I'm thrilled with my investment.
Despite initial hesitation, I found this litter box easy to set up. To prevent potential leaks, placing pads underneath is effective. The hood accessory helps contain litter kicked up by cats. The ease of use and improved cleanliness in our apartment has been a significant benefit.
This litter box has been a revelation. There's no smell and it only needs monthly maintenance, making life much easier.
If you dislike cleaning traditional litter boxes, this is a great alternative. It simplifies the process, requiring less frequent attention.
After a month with this litter box, my initial skepticism has turned to satisfaction. My older cat, initially wary of the blue crystals, quickly adapted and even finds the raking process entertaining. An unscented gel beads odor eliminator placed nearby effectively counters any strong odors.
Since purchasing this product, I haven't had to deal with smelling, touching, or cleaning litter. It's an excellent investment for cat owners, functioning automatically without smell or mess, and my cat loves it. I found metal trays as a cost-saving alternative to the plastic ones. It's the perfect litter box, especially considering I haven't had to change the litter in almost a month.
For my larger cat, this box has been a success for several months. It indicates bathroom frequency and needs changing every 20-30 uses. Mixing up the litter and removing solid waste around day 10 helps prolong its effectiveness. My cat adapted to it instantly, making it highly recommendable.
My second purchase of this unit, originally used for 5 cats, has been easy to maintain. I suggest buying the plastic bottom over the paper refills to avoid messes if cleaning gets delayed. My cats are intrigued by its self-cleaning mechanism, and the usage counter is helpful for monitoring their health. The cover, however, hasn't been a hit with my cats.
Replacing the old pan every week with this one-cat system is incredibly easy. A large rug or mat underneath is advisable, as it's quite a sturdy and stable device.
I'm quite fond of this cat box, and it seems my cat is too. The only drawback is that litter can escape around the ends and urine can leak if not cleaned promptly. Remarkably, this box doesn't leave a lingering foul smell in the house, which sets it apart from others I've used. I would definitely recommend it despite these minor issues.
This litter box was a game-changer for the first 9 months with my single cat, simplifying our lives significantly. However, it's disappointing that it didn't last longer given its cost. After buying a second one that failed to work at all, I'm contemplating whether it's worth trying another replacement.
This litter box has been a significant time-saver for our family. My cat took to it immediately, and it's reduced smells and maintenance time. Perfect for busy families.
This machine has been a game-changer. I switched from regular litter and wouldn't go back. There's no litter box smell upon entering the house, and it's easy to set up and clean. I opted for the reusable tray to save on costs.
My cat adores this litter box, and there's absolutely no smell! I switched to the reusable tray, and it's working wonderfully. Even without a hood, it's not an issue. Changing the tray once a month is sufficient for my one cat.
After about two months, the odor reduction has been significant. The cats took a week to get used to the scooping sounds but adjusted well. The box size is perfect for my large cats, fitting them comfortably.
Be prepared to regularly purchase specific litter and litter box trays designed for this machine.
This product is a joy to use. Changing the litter tray is effortless, and cleaning the box parts is straightforward. The only drawback is my cat's tendency to attack it while it's cleaning.
Sometimes the cleaning mechanism hesitates, but a simple button press resolves it.
This litter box has been fantastic for the price. It's ideal for a household with someone always present, as the waste basket is quite small. Best suited for a one-cat household.
I dislike cleaning litter boxes, especially after long work weekends. So far, this system is working well. I plan to switch out the crystal litter for a more affordable option.
This litter box has been a lifesaver for my arthritis. It's easy to set up and use, letting the box do the work instead of bending over to scoop litter.
There's no odor if changed every three weeks, and the litter produces no dust. The system is easy to maintain, and I regret not purchasing one sooner. It's been ideal for my two cats.
The tray needs replacing more often than advertised, but the convenience it offers is still worth it. My 14-year-old cat, Gracie, adapted quickly, although she was quite puzzled watching the scooper.
The setup and use were incredibly easy. I've been using pretty litter instead of the included one. Occasionally, some waste escapes the rake, but overall, it's efficient. I plan to get the reusable tray next.
Having tried various systems, this option is far superior to the round models.
I had to replace my first unit after over 12 years of use. It's one of the best inventions for cat owners!
Finding furniture to mask its presence is tough due to its wider footprint and curved design.
Deciding on this litter box for our two-cat household was challenging, but it's been amazing with crystal litter. We empty it at least weekly and replace the entire tray every two weeks. It's a more budget-friendly option compared to more expensive models and works just as well.
This is my fourth automatic litter box in less than a year. My previous experiences weren't great, but this one has been incredibly easy to set up and is very quiet. Initially, I thought it wasn't working due to its quietness. It was a nice surprise to find it included a disposable tray and a package of litter.
This has been the best and easiest litter box to maintain, surpassing our previous Litter Robot. It's been a worthwhile replacement.
After four years, my first unit broke during a move, so I purchased a new one. There have been no issues, and it impressively keeps odors away, even in my small apartment. My friends often ask where my litter box is because they can't smell it.
The litter box doesn't effectively push waste into the tray as expected, often leaving it at the edge. I had to run the scraper twice without success. This aspect is quite disappointing.
Both my cat, Phoenix, and I are very pleased with this product. It has met our expectations and works well.
This litter box is definitely worth the investment! I opted for the reusable tray and subscribed to monthly crystal bags. The setup was quick, taking just about 10 minutes. I wish I had bought it sooner as it completely eliminates messy litter and unpleasant odors. My cat adapted to it immediately, and I've been fully satisfied after a week of use.
I was initially unsure how this litter box would work with all my cats, but it turned out to be a fantastic purchase. It has significantly improved my life, making everything much easier and more convenient. Additionally, the product was packaged very well.
An unparalleled solution in cat care. Hygienic, convenient, and efficient.
Easy to set up, and the leak-proof trays are a game-changer. Highly recommend.
The health monitoring feature gives me peace of mind about my cat's health.
So impressed with the minimal litter tracking. Keeps my home tidy.
A must-have for any cat owner. It's transformed our daily routine.
Great for multiple cats. Keeps the litter box clean and odor-free.
Remarkably effective in controlling odors. My home smells fresh all the time.
It's not just a litter box, it's a lifestyle upgrade. Absolutely happy with this purchase.
Love how it only cleans when my cat isn't in there. Safety first!
Worth every penny for the convenience and cleanliness it offers.
Goodbye to the unpleasant task of cleaning the litter box. This is a total time-saver.
Finally, a dust-free litter solution. The air in my home feels so much cleaner.
Safe, hygienic, and so easy to use. My cat took to it immediately.
The health counter is such a smart addition. Helps me keep an eye on my cat's well-being.
No more litter tracking around the house. Clean floors at last!
Amazingly low maintenance and the leak-proof trays make disposal a breeze.
Incredibly convenient, especially when I'm traveling. No worries about a messy litter box at home.
Best purchase for my cat. Effortless cleaning and the crystal litter is a game-changer for odor.
A perfect solution for my busy schedule. My cat's box is always clean, and I love the health monitor feature.
Life-changing! No more daily scooping, and the odor control is fantastic.