SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Divinara (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I was initially skeptical about buying this slow feeder bowl for my highly energetic and always hungry golden retriever. But, I must say, it has been one of the best decisions I've made for her! She used to practically inhale her food within seconds which often resulted in stomach upsets. Now, she takes her time eating, allowing proper digestion. The design of the bowl is cleverly done - just enough challenge to keep her engaged but not frustrated. It's also very sturdy and easy to clean which is a bonus for me as an owner. This product truly delivers on its promise.As an owner of a large breed dog prone to bloating issues due to rapid eating, finding this slow feeder bowl has been nothing short of a blessing! Not only does it significantly slow down his meal times, but it also provides mental stimulation by making him work out how to get every piece out from all those nooks and crannies. It's well-made too – durable material that can withstand rough handling and dishwasher safe as well - so cleaning isn't an issue either! Overall, we're extremely pleased with this purchase!
Highly recommend!
🐾💕 my pup loves this new feeding dish!!
We recently adopted a rescue who was clearly used to having compete for food in his previous life because he would gulp down meals like there’s no tomorrow causing digestive problems later on. Having tried various methods without much success we decided to try this slow feeder bowl...and oh boy what difference it has made! He now spends several minutes 'hunting' around the maze-like structure inside the dish instead of finishing everything off in mere seconds - helping reduce risk associated with fast eating while providing some extra playtime too! The quality seems excellent as well; solid construction yet lightweight and easy-to-clean design makes it perfect for everyday use.
cool
The quality is top-notch
I've always worried about my bulldog fast eating habits, and this slow feeder bowl has been a godsend. It's designed in such a way that she can't just gulp down her food anymore; instead, she has to take her time to eat around the ridges. I've noticed an improvement in her digestion too - no more upset stomachs! The bowl itself is sturdy and well-made, easy to clean, and doesn't tip over even when she tries her best. you're looking for a solution for your fast-eating pup, give this product a try.
amazing
Honestly, didn't think something so simple could make such a difference but wow!