SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Divinara (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
As someone who owns multiple pets with different types of nails, finding the right grooming tool can be challenging. But this pet nail clipper has proven itself as an exceptional multi-purpose tool! Its ergonomic design allows me to easily maneuver around various nail sizes without compromising on precision or safety. The non-slip rubber handle offers a comfortable grip which makes trimming stress-free not only for me but also my pets! Made from sturdy stainless steel blades, it withstands regular use while providing consistent performance - making it a reliable long-term investment in our household’s well-being.
I've never felt so confident trimming my pet's nails! The sharp blades and comfortable grip make the job effortless. 😌
The best thing about this clipper? It’s made with durable stainless steel. No more worrying about it breaking or not cutting cleanly.
really versatile 👍
Safety is always a concern when grooming pets, but these clippers put me at ease. I can avoid cutting too close thanks to its design.
This little gem is crafted with these super resilient stainless steel blades. Man, they are sharp! They guarantee clean and precise cuts every single time - no messing around. You know how sometimes those trimming sessions can go on forever? Well, this bad boy has got you covered there too. The comfort grip handle ensures a secure hold which means less hand fatigue even during those marathon grooming sessions.
This nail clipper is easy to use and clean - two things that are essential for any pet owner!
These clippers are such an upgrade from my old ones! They're sturdy and reliable, making each grooming session less stressful.
I am genuinely impressed with this pet nail clipper. The durable stainless steel blades ensure a clean every time, and the comfortable grip makes it easy to handle during grooming sessions. Plus, its versatility is a lifesaver for multi-pet households like mine.
i'm impressed by how precise the cuts are with this tool. no more split or cracked nails for my little fur babies 🐾
I appreciate how comfortable the handle feels in my hand. It makes trimming sessions much easier.
This pet nail clipper stands out among others due to its superior features and benefits: Firstly, its construction quality is impressive - the stainless steel blades are sharp enough for clean trims every time while ensuring durability even with frequent usage; Secondly, handling these clippers feels comfortable thanks to their non-slip rubber handles which reduces hand strain during prolonged grooming sessions; Thirdly, they're designed keeping your pet's safety at heart so you don't have worry about inflicting any discomfort by cutting too close; Lastly but importantly – cleaning them post-use isn't cumbersome at all! Given these advantages along with how effectively they cater to different types of nails, I’d say these clippers are a must-have in every multi-pet household.
A fantastic multi-purpose tool! Sharp, durable blades and a comfortable make grooming sessions easier for both me and my pets.
Splendid, recommend
I've tried many clippers over the years but none have offered such consistent performance. This one’s a keeper!
This tool has made trimming my pets' nails stress-free! Its safety-first design prevents any discomfort or injury while the stainless steel blades offer precision cutting. It's also super simple to maintain which is an added bonus!
this product has made trimming my pets' nails stress-free! love the comfort grip and; precision cutting 👌
ok
The quality of these clippers is outstanding - sharp, precise cuts and a non-slip grip that reduces hand fatigue. They're versatile enough for all my pets and their varying nail sizes. Plus, they’re built to last making them worth every penny!
Impressed by the precision cutting of these clippers. They're sturdy, reliable, and perfect for all the different nails in our multi-pet household.