SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Divinara (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Love this! So easy to use and the magnet is super strong. Great for my busy kitchen.
It's a favorite kitchen timer. Three AAA batteries fit. The sound is an ordinary alarm. It is digital, so it is more convenient to use than analog. I look up to keep the kitchen safe.
Good product
Outstanding
Works great
Actually better then expected. The functions are as described Slightly more difficult to set the time precisely with the fast and slow spin modes.
Everything works, the quality is good. To keep on the refrigerator, you need to remove the film on the rubber legs.
cool
I'm not usually a fan of kitchen gadgets, but this magnetic timer has become an essential tool in my home. It's simple to use and very reliable.
That's good.
The product is as described. cca 7cm in diameter. Plastic. Magnetic holder. The 3 AAA batteries have to be inserted. 2 levels of beep volume. I hope it will have a long stamina.
recommend
Got this as a gift and now I don't know how managed without it! The magnet holds up well even on our stainless steel fridge 😊
this thing is amazing! i love that i can stick it anywhere in my kitchen 👍
Satisfactory
I liked it very much, light, easy to use, practical, and the best, sound modulation is suitable for study, to study in a library with more people
Awesome
100% recommend
Looks great for what I need
No more burning dinner because I got distracted by something else – thank you digital timer!
This product exceeded all expectations!
ok
It’s easy to see why everyone loves this digital timer - practical, reliable and looks great on my fridge!
useful
This magnetic timer is simple to operate, even for someone not tech-savvy like me.
i love this thing!
Working well and design good, 99 minutes and 99 seconds limit
The digital timer is perfect - it's loud enough to hear from another room but not too obnoxious. Plus, it sticks right on the fridge where I can see it easily.
This device makes meal prep so much smoother. Love having this handy helper around.
Pretty good. It may take some time to get used to the system for adjusting the timer, but works as described.
This little tool is worth every penny! No more guessing if my food is done or not.
Good quality.
Works as expected. I would have preferred if it was a bit heavier so it would stay on the table while I turn it for setting the timer.
product like in the picture, I highly recommend the product
it's small enough to not take up space but big enough that i can read the numbers without squinting.
Good product
This little gadget has made cooking so much easier, I can't believe I've been without one for so long!
Compact yet powerful