SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Divinara (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
My kitty absolutely loves this toy! It's her new favorite, she drags it everywhere. Plus, it's keeping her teeth clean without the fuss of brushing. A win-win!
I'm impressed by how durable and safe this toy is. My cat chews on everything and this has held up really well.
This little gem turned tooth-brushing into a fun game for my feline friend. She can't get enough of the hidden catnip and bell inside!
🐱 so easy to maintain - I just disassemble it wash it replace the catnip good as new
Fantastic! This interactive toy not only keeps my cat entertained but also promotes dental health.
😺 It’s amazing how much exercise my lazy furball gets with this thing – he’s playing all day long!
The best part? No more struggling with toothbrushes! The chewing action takes care of plaque buildup naturally.
💖 i love that i don't have to worry about toxic materials hurting my baby - so safe sturdy yet soft
satisfied
✨this is perfect for busy pet parents like me doesn't require constant supervision plus keeps kitty healthy active
Who knew a simple rubber toy could keep both me and my furry friend stress-free?
🌟the texture is irresistible apparently because whiskers won’t stop gnawing at it bonus points for being super easy to carry around too
A clever solution for those who dread brushing their pet's teeth. And trust me, cats love it!
💫 the bell inside is a nice touch keeps my cat curious and engaged for hours
It’s hard to find a toy that's both fun and beneficial. This one nails it.
😻 my kitty can't get enough of this the catnip inside is like magic
I appreciate how simple it is to clean. Just disassemble, wash, and replace the catnip when needed.
🐾this has been such an effortless way to care for my feline's dental health no more toothbrush struggles
The design of this toy makes it easy for our furry friend to carry around – they're inseparable now!
A durable, safe, engaging toy that also promotes dental health? Yes please!