SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Divinara (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
perfect for small spaces! the non-slip design keeps everything in place, and it folds up neatly when not needed. highly recommend for tidy feeding.
this feeder has been a game changer for my cat’s mealtime. the non-slip base is amazing—it doesn’t budge even when my cat is in a rush to eat. i also love how easy it is to fold up and store when i don’t need it, which helps keep the kitchen looking neat. the height is just right for my cat to eat comfortably without making a mess. it’s lightweight but sturdy enough to hold up well to daily use. i’m really impressed with the design and quality, and it’s made a big difference in keeping things tidy.
super convenient feeder that doesn’t slide around or tip over! it’s the perfect height for my cat, and I love how easy it is to fold up when not in use. the non-slip design really works, and it looks sleek in the kitchen. very happy with how it’s improved mealtime.
convenient
this feeder has been so helpful for keeping my cat’s eating area clean. the non-slip base ensures it doesn’t slide around, even when she gets excited about food. the foldable feature makes it convenient for travel or storage, and it’s super easy to clean. overall, very happy with this purchase.
i’ve been using this feeder for a few weeks now, and it’s made a noticeable difference in my cat’s eating routine. the non-slip base is fantastic—my cat used to push her bowl around constantly, but this stays firmly in place. the height is perfect, allowing her to eat comfortably without making a mess. i also love the foldable design. when we’re not using it, it easily folds up and stores away, which is great for keeping the kitchen looking tidy. it’s also lightweight, making it ideal for travel. i’ve taken it with us on a couple of trips, and it’s been super convenient to pack. the quality of the material is excellent, and it’s incredibly easy to clean. it doesn’t absorb odors or get stained, even after multiple uses. overall, it’s a practical and well-designed feeder that’s made both mealtime and clean-up much easier.
it’s a decent feeder, but my cat isn’t very interested. folds up nicely, though, and stays in place well.
this feeder has completely eliminated the mess my cat used to make during meals. it’s sturdy and doesn’t slide around at all thanks to the non-slip base. i also appreciate how it folds up easily when i need to store it away or take it with us when traveling. the design is simple but effective, and it fits perfectly in my small kitchen. my cat seems to love eating from it too!
my cat enjoys eating from this feeder, and I love how stable it is. no more sliding or spilled food all over the floor!
practical
sturdy, compact, and prevents food from spilling everywhere. love it!
this feeder has been a huge help in keeping my cat’s eating area clean and organized. the non-slip bottom ensures that it stays in place, and I love how easy it is to fold up when not in use. it’s the perfect height for my cat, and the design is simple yet effective. cleaning it is a breeze, and it fits well in small spaces, which is a big plus for me. i’ve taken it on trips too, and it’s been super convenient. overall, it’s a great feeder that combines functionality and ease of use. highly recommend for any cat owner!
i love how stable this feeder is. my cat used to push her bowl all over the place, but now everything stays in one spot. the non-slip design is fantastic, and the foldable aspect makes it great for saving space. it’s also really easy to clean, which is always a bonus.
folds easily, non-slip design, and keeps feeding area tidy.
this feeder has been a fantastic addition to my cat’s feeding routine. the non-slip feature is a huge improvement over previous bowls we’ve used—it stays perfectly in place even when my cat is in a hurry to eat. the foldable design is brilliant for small spaces like mine, as it easily folds up and stores when not in use. it’s also super convenient for travel, fitting easily into a bag for trips. the bowl is just the right height for my cat to eat comfortably without straining, and I’ve noticed far fewer spills and messes since using it. cleaning is simple, with no hard-to-reach areas. i’m really impressed with the quality and the way it’s held up to daily use. it’s practical, stylish, and an overall great solution for feeding in small spaces. i highly recommend this feeder for anyone looking for a more organized and hassle-free mealtime setup for their pet.
the non-slip feature works, but my cat prefers her old bowl. easy to store, so that’s a plus.
i was looking for a feeder that wouldn’t move all over the floor, and this one has been perfect. it stays put thanks to the non-slip bottom, and my cat seems much more comfortable during mealtime. i also love that it folds up, so it’s super easy to store when not in use. great product!
this feeder has made mealtime easier. it doesn’t slide around, and the folding feature is great for storing when not in use.
this feeder is both practical and stylish. the non-slip base keeps it securely in place, even when my cat is a bit too excited for dinner. it’s easy to fold up and store, which is great when I need extra counter space. cleaning it is a breeze, and I love how lightweight it is. it’s made a noticeable difference in keeping the feeding area neat and tidy. highly recommend for small kitchens or travel!