SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Divinara (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I was a bit skeptical at first, but after a month of using this, I can’t believe how practical it is. My dog loves it! Whether we’re inside or outside, it’s easy to move around, and it feels super sturdy. I also love how compact it gets when I need to store it away, but it doesn’t take up too much space even when it’s set up. Perfect for all seasons. This has quickly become my dog’s favorite spot, and honestly, I’m so glad I bought it. It's definitely made our daily routine much smoother!
My pup instantly took to this! It's lightweight but feels solid and well-made. Easy to fold up, which is great when I need to store it away. Couldn’t be happier with this.
We live in an area with unpredictable weather, so having a reliable place for my dog to stay cozy was important. This has been such a relief! It’s well-built, easy to set up, and super portable. I’ve already used it indoors and outside without any issues. My dog seems happy and comfortable no matter where we are.
Set it up quickly, love the design, perfect for year-round use.
I’ve gone through my fair share of dog kennels over the years, but this one truly stands out. Right off the bat, the setup is ridiculously simple — no tools, no hassle. Just pop it open, and you’re good to go. I love that it’s lightweight enough to move around easily but still feels super durable. My dog absolutely adores it and actually prefers lounging inside, whether we’re in the house or in the backyard. One of the best features is how it’s designed for different weather conditions, which is important to me because we do a lot of outdoor activities. We’ve taken it camping a few times already, and it holds up perfectly, rain or shine. Another huge plus is how compact it gets when folded. We live in a smaller space, so being able to store it without taking up half a closet is a big deal. I’ve also noticed how well-ventilated it is, which helps keep my dog comfortable for longer periods. It’s a well-thought-out product that I can tell is built to last. Honestly, if you’re looking for something portable, practical, and reliable, this is a solid choice. I can’t imagine needing another kennel after finding this one!
Perfect
the design is nice, but the material isn’t very thick. it’s okay for indoor use but not very durable.
This is exactly what I needed for my small apartment. It fits perfectly in the corner and doesn’t take up too much space. My dog’s new favorite spot, without a doubt!
This has exceeded my expectations in every way. It’s spacious enough for my dog to relax in, yet compact and easy to store when I need the extra room. We’ve already used it for camping trips, and it’s been so convenient to transport. I also appreciate the solid construction and the design that fits well with my home’s decor. My dog seems to feel secure and comfortable inside, no matter where we place it. For anyone looking for a reliable, sturdy, and portable solution, this is it. I can’t recommend it enough — it’s been such a great addition to our home.
I was impressed by how easy it was to set up. No fuss, no tools needed. My dog loves the comfort, and I love that it’s portable. Perfect for indoors or out.
Perfect size, easy setup, my dog loves it so much!
it's convenient and folds easily, but it feels a bit flimsy. works fine for light use, though.
Setting this up was a breeze! It folds up nicely for easy storage when I’m not using it, and I’ve taken it with us on trips too. It’s a perfect solution for our small apartment and backyard space. My dog looks so comfy inside, and I feel like this will last us a long time. Highly recommend for any dog owner!
Convenient