SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Divinara (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The product lives up to its description – sturdy plastic, no assembly required, and a convenient handle. While it claims to eliminate bending, my 5'11" stature still requires a slight bend. Nevertheless, it's a worthy purchase for tackling the unpleasant task of pet waste.
This pooper scooper has fulfilled my expectations after months of use. Squeezing the handle to open the jaws is effortless, and it effectively picks up and holds a considerable amount. The sturdy spring and handle have proven durable, and the green color adds a fun touch. The folding feature, though not utilized, adds to its versatility.
As a disabled pet owner with a large breed puppy, finding an efficient scooper was crucial. This product, true to its height specifications, minimizes bending. The strong spring action is beneficial, offering a sturdy grip for challenging cleanup situations.
Effective in thick grass and weeds, this scooper demands a bit of effort to squeeze the handle initially. However, with continued use, it promises to ease up.
Comparable in quality to big-box pet store offerings, this scooper stands out for its sturdiness, well-made construction, and thick, solid plastic. A satisfying purchase.
As a towering 6'3 dog owner, conventional scoops just don't cut it. This extended scooper is a game-changer, sparing me the discomfort of bending. The assembly is a breeze, and the improved quality over previous ones is evident. A swift solution for a tall task.
Willie, my faithful companion, appreciates a clean yard, and this pooper scooper fits the bill. It's not just about convenience; it's about keeping the environment tidy. Easy to use, it's a small yet impactful tool in our daily routine.
A pooper scooper that excels in functionality. The different tooth sizes make maneuvering through grass seamless, and the extended handle is a thoughtful touch. A reliable companion in the daily task of maintaining a clean outdoor space.
After trying various scoopers, I must say this one stands out. It performs admirably, making the cleanup process a breeze. The ease of use is a definite highlight, and I wholeheartedly recommend it to fellow pet owners. Rest assured, I would not hesitate to make this purchase again.
Durability and ergonomic design define this pooper scooper. The no-bend feature adds to its appeal, ensuring a comfortable and efficient waste cleanup routine. Simple, effective, and a must-have for pet owners.
This pooper scooper is a savior for someone who takes their dog out multiple times a day. The handle's perfect length eliminates the need to bend, and the folding feature aids storage in my apartment. It's not just a tool; it's a lifestyle enhancer worth every penny.
Following a spine fracture, bending was out of the question. This basic yet effective pet scooper, made of plastic, has been a true lifesaver. Attached to a plastic grocery bag, it allows me to walk my dog without the need to bend. A simple solution that precisely met my needs.
Despite initial skepticism, the pooper scooper has proven to be a reliable companion. This one has held up admirably, making cleanup a breeze. It's both easy to use and durable, earning my approval.
Tailored for tall families, this scooper has endured five weeks of consistent use. Its long handle is perfect for handling the waste of new puppies, providing satisfaction even with a less-than-careful 13-year-old user.
An ideal choice for handling the waste of a 115lb, 11-month-old puppy. Sturdy, with a large scoop, it effortlessly manages even sizable piles.
The swift delivery of this scooper was a pleasant surprise, and it precisely matched the description. Efficient and to the point, it lived up to expectations.
Convenience meets quality with this pooper scooper. The compact size, easy-use handle, and protective packaging ensure a top-notch product. It lives up to the description, providing a hassle-free solution to make poop scooping a breeze. An absolute recommendation.
Simplifying waste management with a straightforward approach – it efficiently scoops poop. The extended handle mitigates the need for excessive bending, surpassing the functionality of my previous poop scoops.
Conquering the task of cleaning up after a large dog becomes effortless with this pooper scooper. Its easy storage and perceived durability make it a reliable choice.
Having raised English Bulldogs, I've tried numerous waste removal tools. This scooper stands out, providing a hassle-free solution to the one downside of owning dogs.
Quick and easy waste pickup without the need to bend over. The big claw on the scooper efficiently handles large piles, offering a convenient solution for dog owners.
Among the sturdiest scoopers I've encountered, surpassing many short-lived alternatives. The longer handle proves advantageous, making it a wise investment.
Taking this pooper scooper for its maiden voyage was a delight. Sturdy and easy to handle, it excelled in picking up waste from both grass and rocks. A top-notch purchase with an A+++ rating.
Perfect for handling the waste of my four dogs, including both large and small breeds. A reliable and efficient solution for picking up even in tall grass.
A reliable tool with no gaps between the teeth, ensuring it grabs even the smallest pieces. Efficient and practical for the task at hand.
The extended handle and curved design of this scooper add an unparalleled level of convenience to the task at hand. It's a game-changer, offering practicality that sets it apart.
With several decades of dog ownership under my belt, I can confidently say that this pooper-scooper stands out as the best. Its sturdiness and convenient height make it a reliable and appreciated addition to my pet care routine. Kudos for delivering a quality product.
As the owner of an Akita, I can attest that this product works wonders in maintaining a clean yard. Its effectiveness is truly commendable.
A unique feature I appreciate is the ability to fold this scooper after use. It's a thoughtful addition that enhances its overall practicality.
Opting for this sturdy and well-made scooper proved to be a wise decision. It not only gets the job done but also minimizes the need for excessive bending, a notable improvement over my previous scoops.
In a nutshell, this scooper is a game-changer for me. After back surgery, the avoidance of bending to pick up my chihuahua's poop is a significant plus. It combines efficiency with comfort seamlessly.
Assembling this scooper is a breeze, taking mere seconds to set up. The user-friendly design adds to its appeal, making it a hassle-free experience.
Unlike previous scoopers with inadequate bottom closure, this one impresses with its effective design. It handles messy situations effortlessly, making it a reliable choice.
Effortless storage is a highlight as this pooper scooper folds up, and its longer handle sets it apart from competing brands.
A daily companion in my routine, this poop scooper lives up to its promises, functioning exactly as described.
The best scooper yet, offering leak-proof and ample scoops. Effective in grass, it stands out for its durability, promising years of reliable use.
A step above previous scoopers, this purchase brings enhanced quality and satisfaction.
The product impressed me enough to get one for my daughter as well, a testament to its effectiveness.
A great addition to my waste removal routine, offering efficient and gentle use.
An economical yet equally effective alternative to higher-priced products. This scooper rivals top brands, making it a smart choice.
Simple to use, eliminating the need to bend over for waste pickup.
Expressing regret for not acquiring this scooper years ago, a testament to its utility and effectiveness.
The scope of this pooper scooper significantly simplifies waste pickup, eliminating the necessity to bend down.
Purposefully crafted, this pooper scooper earns my approval for its effectiveness. I would undoubtedly buy it again.
Quality is key, and this pooper scooper delivers. The folding feature adds to its appeal.
Very good thank you
Love it 😂
CONVENIENT WORKS WELL.
Excellent Product, arrived very fast! I recommend it widely.
Excellent good material
Is exactly what the product says