SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Divinara (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Parrot Super, vibrant colors, sizable size, OK. 30 cm for dog rather than cat, because there is a lot to bite, only what bothers me is the foil in the tail, but the rest is great, good price, thank you I recommend the productđź’ž
Chic parrot! Very high quality. Large. Took York, she likes it very much. On the tail of the parrot inside the scullet, rustling. Dogs buzz Cats play too
A nice toy for my pet. Carefully made and the design will be durable. Thank you. I am happy with the purchase.
It's super, I got it for the dogs. I recommend it
The doll is very beautiful and beautiful, it is of good size and the colors my dog also likes in the tail it has a somewhat strange texture but that my dog likes a lot
My dog loved it! It's great quality, she bit it for a while and it's perfectly fine đź’›
Nice parrot. It's smaller than I thought. But still good.
Really nice toy, but it is not suitable for German shepherds 🤣 For one minute my sharks teeth ripped the parrot 🥲. But I am satisfied with the purchase. And maybe if you have a little dog like yourkye or poodle, it will do the job.
Adorable! Super cute! Squeaky and wings crinkle!
I love it. I have bought several of this type and I don't know who they like best, me or my dog because he goes crazy and runs off with them.
Very good quality toy Relatively large
My dog liked it a lot, I recommend it a lot, only to small dogs since otherwise they would break it quickly.
The dog went crazy. The squeaker inside is doing a job. The parrot, after 20 minutes of dog play, expel its last gasp-a squeaker bitten.
A super cool dog toy, the parrots have expressive colors and look very durable, the parrots are squeaker and my dogs love such toys. I am satisfied, I recommend very much
The product corresponds to the description, the quality is good
Very good but boy, it is not for middle race.
recommend
They look very resistant! My dogs loved them. They ring when they bite them
Super beautiful! I bought it for my little dog and it is delighted! It is super soft and the photo does not do it justice
Big Parrot, thought would be smaller size. Very satisfied, thank you.
Very good, bright Toy, match the picture, I am satisfied with the purchase.
My chihuahua has loved it is the same as the photo.
Cool Bird!👍The dog is very satisfied! ❤️
Very happy with the product and quality. The toy has a whistle inside. And he also has a rope that forms his legs
The article is according to the description, but it is not indestructible
It's very easy to rip. Very nice toy, nicely made, but not very durable. The toy squeaks nicely.
My little dogs liked it A lot. It is something small, but ideal!