SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Divinara (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Being a pet parent means constantly looking out for products that ensure their comfort and happiness which is why when I found this pet tent, I didn't think twice before purchasing it. Made from premium cloth material, this product guarantees durability while providing utmost comfort to your beloved pets – be they cats or small dogs given its optimal dimensions. Its enclosed structure ensures warmth and security which makes it an instant favorite amongst our fur babies as they now have their very own cozy den! One feature that stood out to me was how simple it was to put together taking no more than five minutes thanks to the clear instructions provided with the package. Also worth mentioning are the various color options available allowing us customers flexibility in choosing what best matches our home interiors whether we prefer neutral tones like grey and beige or want something more vibrant like pink green or yellow.
This pet tent is just perfect for my little fur baby. It's cozy, warm and the enclosed design provides a sense of security that she absolutely loves.
perfect size
I'm in love with this pet tent! The premium cloth material is not only durable but also super comfortable. My cat can't get enough of it!
No more cold nights for my pup thanks to this amazing pet tent. Its size is perfect and it keeps him warm all year round.
got this for my cat and he adores it! easy to assemble and comfy too 😻
I was on the hunt for a perfect hideaway for my little furry friends when I stumbled upon this pet tent. The moment it arrived, I knew I had made the right choice. The cloth material not only promises durability but also offers an unmatched level of comfort that my cat seems to love. It's just the perfect size too - neither too big nor too small making it ideal for both cats and small dogs. What impressed me further was how easy it was to assemble; took me barely 5 minutes! Moreover, with its enclosed structure design, my cat now has her own secure space where she can relax without any disturbances. And let's not forget about its versatility - suitable for all seasons ensuring year-round comfort! Available in several color options like gray, beige pink etc., you can choose one that best suits your room decor.
this product rocks! Perfect size for cats, extremely durable & oh so cozy
Love how versatile this pet tent is - suitable for all seasons which ensures comfort year-round!
the instructions were clear making assembly quick 5 minutes tops 👍
couldn't be happier with the purchase