SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Divinara (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Exactly as in the photo, it has the perfect height, now my cat does not slip food on the floor: D
Exactly as described. Nice design and great choice of color. I'm totally satisfied.
nice. as described. good size and shape.
Very cute!
Very cute!!
Well packed. Beautiful, comfortable, adorable. I'll order more for my cats. Easy to clean. 180ml capacity.
Yes it is made of ceramic, it is of good size and it is well made, it does not weigh so much and it fits enough food. Very nice
Loooove the color 😍
Is beautiful. Arrived super fast and very well protected the package. Is real porcelain, a very pretty pale pink. Thank you♡
I loved them, it comes super protected, the color is super beautiful, the height is good, although it would be better a few centimeters higher so that they do not crouch a little. I recommend to wash them very well and leave them for a couple of days so that the aroma they bring from the shipment is removed... although I washed it and wanted to use it immediately, my cat did not want to eat out of it because of the aroma it has impregnated.
Very good product, arrived super fast and in excellent condition☺️ Would buy again
I loved🥰Arrived in good condition and super beautiful
At first I had a little fear about size. But it looks very wide and if you have enough food and has a slight inclination that makes it look comfortable to eat for cats
It is of good porcelain material, come packed in unicel so that it does not break in the transport. It is wide and you can see that it fits a lot of food and looks comfortable for cats
Excellent product and arrived fast, in good condition😊
It is very nice and it is as it appears in photos and description, I loved it, I hope my cat likes it a lot😺
I love it! It is the second I buy, the color very beautiful (as in the photos), good size and is aesthetic
Very cute and praticable my kitten loves it !!! I will order again soon
I love it, and it was packed very well and very safe. So thank you!
Perfect for your kittens
Arrived quickly, very nice packed well
I thought it would be too small, but it's perfect. The quality is amazing, the colors match and arrived without any damage.
nice
Excellent quality. Comes super well protected ceramic. No smell. My kittens loved them.
Really cute 🥰
OMG loved it!!! 🩷
Arrived very well and fast! I was somewhat afraid that because of the distance it would break in the course, but it was very well protected. My cat is small but it serves him enough and he loves it🤍 10/10 highly recommended.
it's perfect
My kittens liked it a lot. And they also take water.
I'm happy with my purchase. A pretty blue color
highly recommended
my kitty loves her new bowl, thanks 😺