SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Divinara (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Absolutely love this! It's a perfect sanctuary for our cat. The breathable design keeps her cool and comfy all day.
This bed is a dream come true for my furry friend! The plush material makes it super cozy and warm, perfect for winter snuggles. Plus, it's machine washable which means no more stinky pet beds!
I love how versatile this pet bed is - can be used as both a mat and a bed. It's also foldable so I can easily bring it on our travels.
Super portable and easy to clean. Definitely making trips with my feline friend much easier now.
so happy with this purchase 😊 the thickened plush is really warm and comfy plus its machine washability saves me from cleaning hassle
🐱🐱🐱
this tent bed has been so helpful while travelling with our fur baby 👍
i love that i can just throw this into the washing machine when needed. Makes life much easier.
got one of these for each of my cats 🐱 they absolutely adore them especially because of their softness and warmth
it's not just a bed but a complete retreat for your beloved pet.
my cats seem to appreciate their own space even more now thanks to this cozy foldable mat.
lightweight yet sturdy enough for daily use
easy cleaning? yes please! no hassle maintenance makes this an absolute must-have!
perfectly designed keeping both me and my furry friend’s needs in mind ❤️
it's so fluffy and warm, my cat spends most of his time there now. Plus, I can easily fold it when not in use which saves space.
The oxford cloth material ensures durability without compromising on comfort – quite impressive indeed!
i'm loving how convenient it is to pack up and store away when not needed.
this has become more than just another pet accessory at home!
a well-ventilated place where your cat can relax comfortably – what else could you ask?
😊
my cats seem to be having the time of their lives in their new retreat!
it's perfect for maternity care, providing a secure environment for my pregnant kitty.
my fur baby couldn't be happier with this cozy mat! It’s plushy softness keeps him snug all day long 😊
love how it allows my cat to have her own private space. she seems much happier now!
good