SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Divinara (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I loved they are great and work wonderfully!
I loved it, as is the description
Very nice good quality as described by the seller, good capacity, look good
Good quality. Sturdy and well packaged!
Excellent quality for those who have a medium dog
It's cute! I recommend it
It was neat and I couldn't see two breadbasket, so I thought I didn't get anything, but it was in the inside breadbasket.😅
Seems good for the price, opening for dry food is a little large, letting too much food out all at once, for dogs this would be fine but for cats I think it should be smaller.
Very good material and quality, they have great capacity for water and croquettes, it is widely recommended.
Arrived well packaged and excellent condition
Perfect for small dogs
Everythings good. As the picture, its the second one that I buy
It's a rather weak plastic material. Still, it's a great water supply for the price. The design is simple and I like it very much.
Good packaging even that the water container was folded but well fixed without problem are of good capacity very practical
Very good product, it is more beautiful than I expected and the plastic feels good, not so fragile are of good size I thought they would be smaller
Execellent product arrived very fast, well packed, very satisfied
Looks great, fair water falls, good purchase, I recommend the seller
Works perfectly and of good quality for this price. TOP
My animals love it, it is of good quality and it has enough space for water.
As described, excellent drinking fountain for dog👌
I was a little hit from the bottle, but being soft plastic it straightened when I filled it with water. From then on it is perfect, I like it because the water of my old English Shepherd is no longer dirty and it flows as you need it.
My dog loves it! The product came intact and looking exactly as the photos advertised. The material is great and the system of supplying water as well. Totally recommend!!!
Bottle wad a bit smashed but not damaged. Cats were scared from the first sight))) they loved their bowl) but in the end they drunk from it.
Containers are OK checked, they have been fully well secured
I recommend it! Very practical, it does not take up much space, my dogs were very well accommodated, very practical.