SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Divinara (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
This is such a clever idea, and so much nicer than the big water bottle bowls you usually see. It’s small enough that you can clip it to the leash and not have to worry about it, but big enough to bring a nice amount of water. It’s probably best for small dogs, or dogs who only want one drink. Which is what I got it for. I worry on warmer days that he’ll get too warm, but he loves his walks so I make sure to bring water. But he only wants a few sips about halfway through. This is the perfect solution.
Where was this bowl all my life? This is genius! I walk my dogs every day, and even if there is a drinking fountain on the way, my dogs refuse to drink from a running water source, they need a bowl. This is a solution to all our problems. While it is not so bad during colder months, in summer I absolutely need to have some water with me and dog walks, This bawl can easily be clipped on any bag. I barely noticed it’s there while I was walking. No leakage whatsoever. I unscrewed it and let my dogs drink and they loved loved loved it!
this is brilliant! quick pit stops during walks are now hassle-free. highly recommend it.
No spills in the car anymore! It's perfect for long drives with my pooch.
Love how practical it is
This portable water bottle has been a great help during our hikes, keeping Fido hydrated without any fuss or mess.
👍 Great product!
i never thought we needed one until i got it as a gift...now i can’t imagine going out without it..it’s that good!!
Lifesaving gadget when you're out in the park with your thirsty fur-baby under the hot sun ☀️💦
Absolutely love this thing 👌🏻
Excellent.
This little device makes traveling so much less stressful—for both me and my pet!
recommend
This portable water bottle has made our trips a lot more enjoyable. No more lugging around heavy water bottles and bowls.
Satisfactory.
It's compact, leak-proof, and super easy to clean - what else could you ask for?
nifty
i can see the relief in my dog's eyes when he gets a drink from this during our hikes. best purchase ever!
ok
Been using this for a couple of weeks now, and it's honestly made walks so much easier. No more carrying around extra water bottles and bowls!
incredibly user-friendly
Who knew something so simple could make such a big difference? It’s lightweight, doesn’t leak, and my dog took to it immediately.
very happy
I love that I can clip this onto my bag or belt loop—so practical! Plus, the lock feature ensures no accidental spills in transit.