SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Divinara (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Previously, I had trouble with a smaller flash cure lamp for my gel manicures. I decided to invest in this one, and it turned out to be my best purchase! It gives more space to work and fits perfectly with a Switch charger thanks to its USB-C port.
This is great as a night light in my daughter's room. It's rechargeable, which is useful during power outages. It also acts like a black light, making things glow at night.
My daughter finds this lamp very easy to use. It comes with instructions and is a great gift. It could be more powerful, but overall, we recommend it.
This little UV lamp is amazing! It's rechargeable, so I can use it anywhere. As a paraplegic, it's hard for me to use a larger UV lamp for my toes, but this one is perfect because of its bendy neck and portability.
This is a flash cure lamp, which means you briefly cure each nail before final curing in a brand-specific lamp. It prevents improperly cured gel and potential allergies.
As a licensed nail technician with over 18 years of experience, I find this flash cure light invaluable. It's not as powerful as a regular gel machine but perfect for temporary setting before full curing under a gel machine.
Remember to keep it charged, especially before doing a set. The battery lasts well, and it's great for minor tasks like gluing tips or detailed art cures.
This product definitely works, though you need to cure your gel polish a couple of times. It's really handy for applying Aprés nail tips with gel glue. Highly recommended.
I absolutely love this! It's super lightweight, stays charged for a long time, and is very user-friendly.
This is a handy and adjustable tool, perfect for seeing better when doing nails
Not ideal for fully curing gel products, but excellent as a 'freeze' light for applying tips and nail art.
Despite its small size, it works surprisingly well. The only downside is that the light turns off quickly.
I've had this for 2 years, using it daily in my work as a gel artist. It’s reliable and cute, and I’d definitely buy the same one again.
One of my favorite salon tools. I even bought a second one. I highly recommend it.
Extremely convenient for securing tips while curing the gel under the lamp.
This lamp is perfect for gelly tip/gel x nails. I wish the on/off button was placed differently, but it's still great.
Handy for hands-free curing of gel nails, but the button does turn it off after a few minutes. Still works well after months.
I use this lamp for my own gel tips. It’s incredibly easy to use and offers plenty of space for curing.
Adorable design, comes with stickers for flat surface attachment. Great for at-home use and flash curing rhinestones.
Perfect for nail artists. Quick and efficient, especially for layering colors.
This lamp is a game-changer for using dual forms. It has a 60-second timer and a flexible neck, making nail work much easier.
Ideal for applying full coverage tips, much easier than other small lamps. Also useful for flash curing nail art.