SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Divinara (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The first thing that caught my eye was its simple, yet elegant design - it's modern and fits in seamlessly with our home decor. But what truly won me over is its functionality. Made from high-quality ceramic material, bowl resists stains and odors which makes cleaning an absolute breeze - something every pet owner can appreciate! With 350ml capacity, it's perfect for serving both food and water to small pets like mine. Plus, it stays put during feeding time thanks to the stable design; no more chasing after bowls around the kitchen floor!
The yellow color looks super cute, my doggo is greatly satisfied
👍 Love the Nordic design of this bowl. It's simple yet stylish and fits perfectly in my modern kitchen.
The high-quality ceramic is a plus! No more stains or odors, just a clean feeding experience every time.
I love when functionality meets style and this ceramic cat bowl does exactly that! The simple yet elegant Nordic design adds a touch of sophistication to my home while serving purpose perfectly. It's made from durable ceramic which resists stains and odors, ensuring each feeding session remains fresh and hygienic.
This bowl has been great for my small dog. The 350ml capacity works well for both food and water servings.
It's great, would recommend
I'm amazed at how easy it is to clean this bowl. Just a quick wash and it's good as new!
No more chasing bowls around the floor during mealtime! This one stays put no matter how excited my cat gets about her dinner.
Aesthetically pleasing with functionality to match – that’s what I got from this ceramic cat bowl. Its understated style blends effortlessly with any décor while its durability ensures long-lasting use
Ideal for my little kitten!
My kitty seems to enjoy meal times even more now. The elevated design makes eating so much easier for her 😺
From stylish aesthetics to practical useability - there's so much to love about this Nordic Ceramic Cat Bowl! Its clean lines and minimalistic style add an element of sophistication while blending effortlessly into any kind of home décor setting which I absolutely adore! On top of looking good though- it performs remarkably well too: crafted out of high-grade ceramic material resistant against stains & odors ensuring each mealtime remains fresh & hygienic; its ample 350 ml size perfectly accommodates food/water servings suitable for smaller pets like mine providing them with comfortable dining experience. An added bonus? This bowl stays put even when my pets get a little too excited during their meals, and cleaning it is as simple as running it under some warm water. A true winner in my book!
👌
Serves dual purpose - perfect as both a water and food dish; practicality at its finest!
This bowl is such a great addition to our pet supplies. The design is sleek and modern, yet practical.
As an owner of two playful kittens, finding a bowl that stays put during feeding time was crucial. This Nordic-style ceramic bowl has been a lifesaver! Its stable design ensures it doesn't move around no matter how frisky my cats get.
I was pleasantly surprised by the quality of the ceramic material. It's sturdy and doesn't retain any unpleasant smells.
This dish stands its ground! My cat can't knock it over no matter how hard she tries 😂